6.
“No business takes responsibility anymore. You just always get the runaround. If you have a problem, there is, in many cases, nobody who will fix it…”
“… This month, I was overcharged $700 on my phone bill. I called customer service, and after waiting an hour on hold, they said I needed to go to the store. I went to the store, and they said I needed to call customer service. I convinced them I had, and they told me someone would have to do it another day. Ended up having to go back a few times to get it fixed. Or a coupleof years ago, I ordered groceries from the grocery store’s website. Something got messed up, and I called the store.
They said I needed to call some other company that does the shopping and have them fix it. The other company wouldn’t even take my call! Just a robot that wouldn’t help. It used to be that if you had a problem with a business, you could just settle it with the business. See a person, and they’ll work it out. If you didn’t feel like going in, a customer service agent on the phone would fix it. I remember in 2015 or 2016, having an issue with Amazon and getting offered a free month of Prime. No chance that would happen today. It really wasn’t that long ago that things were much better.”
